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Who to contact
Did you know?
You can now report a range of crime online including:
- Historical sexual assault (for incidents that occurred more than six months ago )
- Property damage
- Vandalism
- Petrol drive offs
Use the Report button on our homepage.
Report a crime
| Police Contact | Phone number | Description | |
|---|---|---|---|
| Emergency | 000 |
Call Triple Zero (000) in an emergency or life threatening situation. You can also download the Emergency+ app to contact emergency services. | |
| Police Assistance Line | 131 444 | Call this number if you require police assistance, but there is no immediate danger. | |
| Police Assistance Line (calling from interstate) | 02 5127 0051 | Call this number if you are interstate and wish to contact ACT Policing in situations where there is no immediate danger | |
| Crime Stoppers | 1800 333 000 | Call Crime Stoppers if you have information about a crime. You can remain anonymous. |
ACT Policing’s Communications Team aim to answer every call as quickly as possible and ensure all callers are given the opportunity to speak with police.
Unfortunately, there are times when ACT Policing Communications receives a high volume of calls and requests for assistance.
Emergency Triple Zero calls are always taken first followed by calls to 131 444.
ACT Policing Communications is constantly prioritising calls, even when existing calls are on hold.
Which calls are given the highest priority?
ACT Policing uses a 3-level system to categorise calls.
- Priority One incidents are defined as life threatening or time critical situations.
- Priority Two incidents are defined as situations where the information provided indicates that time is important, but not critical; and
- Priority Three incidents are defined as incidents where there is no immediate danger to safety or property
ACT Policing makes every effort to ensure all calls are answered in a timely manner however, life threatening emergencies will always remain a priority.
Other contacts
| Other contacts | Phone number | Description |
|---|---|---|
| National Security Hotline | 1800 123 400 | Call the hotline to report terrorist activity. |
| Airport Security Hotline |
131 AFP (131 237) | Call if you require urgent police assistance at an airport. |
| ACT Policing Operations | 131 444 | Call if you wish to speak to a member of ACT Policing Operations. |
| Exhibition Management Centre | (02) 5126 9074 | Call if you are collecting recovered lost or stolen property. |
| ACT Firearms registry | (02) 5126 9076 | Call to register a firearm or obtain a firearm licence or permit. |
| Finger printing services | Please email |
Email to make an appointment ACTP-Finger-Print-Hotline@afp.gov.au |
Useful contacts
| Service contact | Phone number |
|---|---|
| State Emergency Services | 132 500 |
| National Relay Service |
TTY/voice calls - 133 677 Speak and Listen - 1300 555 727 SMS relay - 0423 677 767 |
| Translation services | 131 450 |
| Poisons information line | 13 11 26 |
| Canberra Hospital | (02) 5124 0000 |
| North Canberra Hospital | (02) 6201 6111 |
| Lifeline | 13 11 14 |
| ActewAGL |
Electricity 13 10 93 Gas 13 19 09 |
| Icon Water | Water, sewage 02 6248 3111 |
| Transport Canberra and City Services (TCCS) | Storm water 13 22 81 |
| Access Canberra | 13 22 81 |
A detailed list of health and community services can be found on the ACT Health website.
Emergency+ mobile app
If you need help but are not sure who to call, the Emergency+ smartphone application (app) can show you what number to call in an 'emergency' or 'non-emergency' situation.
The app includes numbers for a range of important services.
It uses the GPS functionality on your smartphone and displays the Latitude and Longitude coordinates of your location so you can provide it to the emergency call operator.
The Emergency+ app is available to download free of charge:
