Be the voice behind the response

Every police response starts with communication. As a Radio Operator or Call Taker with ACT Policing Communications, you'll play a vital role in keeping the Canberra community safe. Working in our 24-hour communications centre, you'll be the critical link between members of the public, frontline police officers, emergency services and other government agencies.

Whether you're answering a Triple Zero (000) emergency call or 131 444 non-emergency calls, supporting frontline officers over police radio, or helping coordinate a response to a critical incident, your decisions and actions can make a real difference when people need help most.

What does a Radio Operator or Call Taker do?

ACT Policing Communications operates 24 hours a day, 7 days a week, 365 days a year, providing communications and operational support across Canberra and surrounding regions.

Call Takers

As a Call Taker, you are the first point of contact for people seeking police assistance. You will answer emergency (000) and non-emergency (131 444) calls, gather and assess critical information, and help determine the most appropriate response. This role requires professionalism, clear communication, and the ability to remain calm under pressure while supporting members of the community during challenging situations.

Radio Operators

As a Radio Operator, you play a vital role in coordinating police resources and supporting frontline operations. You will manage radio communications, provide timely and accurate information to police officers, monitor and record incidents using specialist systems, and assist with resource deployment. Your work helps ensure effective policing responses and contributes to the safety of the ACT community.

Who we're looking for

You don't need previous policing experience to succeed in this role. We're looking for people who can remain calm under pressure, communicate clearly and confidently, and make sound decisions with limited information. Successful applicants will demonstrate empathy and professionalism when supporting members of the public, work effectively as part of a team, and manage multiple tasks in a fast-paced environment. The role also requires strong attention to detail, a commitment to accuracy, and the ability to quickly learn and use new technology and operational systems.

A career with purpose

Working in ACT Policing Communications offers more than just a job. It provides the opportunity to make a meaningful contribution to the Canberra community every day while building a rewarding and challenging career. You'll receive comprehensive training and ongoing support, access to professional development opportunities, and the chance to work within a collaborative and supportive team environment. In addition to a competitive salary, allowances, and generous leave and superannuation benefits, you'll develop valuable specialist skills in emergency communications and operational support.